Welcome to the Q2 Solutions Investigator Support Site. These pages are specifically designed for Investigators using our Central Laboratory Services and provides access to resources and information to better support effective management of your trials.
Need Investigator Site Support (lab reports, supplies/resupply, etc) or Help with Portal Access? Get in touch with us.
NOTE: Information and guidance can vary depending on the Q2 Solutions system your trial is running in. This will be either QLIMS/LTMS or TopCat. If you are unsure which system is in use for your trial, please contact Investigator Services or your Q2 Solutions Project Management Team.
2Q23 Holiday Schedule of Services for Q2 Solutions laboratories (PDF)
3Q23 Holiday Schedule of Services for Q2 Solutions laboratories (PDF)
Q2 Solutions will provide your site with details of courier “no-delivery” days and Q2 Solutions opening hours in advance of each national holiday. These details will also be uploaded to the Site Portal.
In addition there may be site and/or country specific “no-pick-up” days. Please check these days with your local courier office prior to collecting samples.
PLEASE CONTACT YOUR LOCAL COURIER OFFICE FOR CONFIRMATION THAT DELIVERIES CAN BE MADE PRIOR TO LOCAL OR GLOBAL HOLIDAYS.
Your study team will request Site Portal account access for you at the beginning of the trial. For the first trial for which you are granted access, you will receive a welcome email containing the link to the system (https://ltms.q2labsolutions.com/#/portal), confirmation of your username (your email address) and instructions on how to set-up/ create your password the first time you log in.
If you already have access to the Site Portal and a request has been submitted to add a new protocol to your account, an additional welcome email will not be received on completion. Instead the trial data will appear within the system for you when available.
If you require account access and have not yet received it, please contact us using the details on page three of this manual.
If you cannot remember your password and have previously completed a password profile, you can select the “Forgot Your Password” link and follow the steps to unlock your account.
Supplies can be ordered online via the Site Portal, by email to investigatorservices@q2labsolutions.com (Rest of World) or isteam.sg@q2labsolutions.com (Asia Pacific and China), by faxing the supply order form using the fax number detailed on the form, which can be found in the study specific documents, or by telephone, using the numbers in the 'contact' section above.
Supplies can be ordered, by email to global_supplyorder@q2labsolutions.com or by telephoning the Client Response Centre, using the numbers found in your shipping appendix within your study specific documents.
Please allow 7-10 business days for receipt of supplies. Please allow longer for countries where supplies are subject to customs clearance procedures. Before placing your order, please check your supplies, and discard any that have expired.
At study termination, your site will be contacted by Q2 Solutions regarding study closeout procedures. Unused supplies should not be returned to Q2 Solutions, but should be discarded as medical waste. Please do not return supplies to Q2 Solutions.
Courier contact numbers are site and study specific. Please refer to courier information provided with your study specific documents, or contact your Q2 Solutions Project Manager.
Please refer to courier information provided with the courier study specific documents for your site specific courier contact details.
The following requirements apply to international shipments going directly to the USA.
IATA certification is required for all staff responsible for packaging and shipping specimens on dry ice.
If your site needs IATA certification, please visit www.worldcourier.com/training to receive training materials.
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