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Clinical Trial Investigator Site Support

Dedicated multilingual Investigator Site support

Welcome to the Q2 Solutions Investigator Support Site. These pages are specifically designed for Investigators using our Central Laboratory Services and provides access to resources and information to better support effective management of your trials.


Need Investigator Site Support (lab reports, supplies/resupply, etc) or Help with Portal Access? Get in touch with us.


NOTE: Information and guidance can vary depending on the Q2 Solutions system your trial is running in. This will be either QLIMS/LTMS or TopCat. If you are unsure which system is in use for your trial, please contact Investigator Services or your Q2 Solutions Project Management Team.


General Information

Hours of Operation

  • Q2 Solutions are open for sample receipt from Monday through Saturday. Specimen receipt can be as early as: 6:00 a.m. and runs until the last shipment received for the day.
  • Sample receipt on Sunday is available on a stand by basis for any urgent deliveries 
  • Q2 Solutions Project Services teams are available Monday-Friday during normal office hours (generally 9am-4pm).  Contact details for your trial Project Team can be found in your study specific documentation.
  • Q2 Solutions Investigator Services contact details and hours of operation can be found in the Contact Information section below.
  • The Q2 Solutions investigator site support service provides investigator site personnel with immediate access to central laboratory information and guidance via our investigator website portal and telephone support team anywhere in the world. We are available to resolve investigator queries and respond to questions in 9 different languages, via experienced and well-trained personnel.


Holiday Schedule


Q2 Solutions will provide your site with details of courier “no-delivery” days and Q2 Solutions opening hours in advance of each national holiday. These details will also be uploaded to the Site Portal.


In addition there may be site and/or country specific “no-pick-up” days. Please check these days with your local courier office prior to collecting samples.



Site Portal (QLIMS/LTMS): Account Access and Login

Your study team will request Site Portal account access for you at the beginning of the trial. For the first trial for which you are granted access, you will receive a welcome email containing the link to the system (https://ltms.q2labsolutions.com/#/portal), confirmation of your username (your email address) and instructions on how to set-up/ create your password the first time you log in.

If you already have access to the Site Portal and a request has been submitted to add a new protocol to your account, an additional welcome email will not be received on completion. Instead the trial data will appear within the system for you when available.


If you require account access and have not yet received it, please contact us using the details on page three of this manual.


If you cannot remember your password and have previously completed a password profile, you can select the “Forgot Your Password” link and follow the steps to unlock your account.

ResultView (TopCat) Login


Kit Ordering - QLIMS/LTMS

Supplies can be ordered online via the Site Portal, by email to investigatorservices@q2labsolutions.com (Rest of World) or isteam.sg@q2labsolutions.com (Asia Pacific and China), by faxing the supply order form using the fax number detailed on the form, which can be found in the study specific documents, or by telephone, using the numbers in the 'contact' section above.

Kit Ordering - TopCat

Supplies can be ordered, by email to global_supplyorder@q2labsolutions.com or by telephoning the Client Response Centre, using the numbers found in your shipping appendix within your study specific documents.

Please allow 7-10 business days for receipt of supplies. Please allow longer for countries where supplies are subject to customs clearance procedures. Before placing your order, please check your supplies, and discard any that have expired.


At study termination, your site will be contacted by Q2 Solutions regarding study closeout procedures. Unused supplies should not be returned to Q2 Solutions, but should be discarded as medical waste. Please do not return supplies to Q2 Solutions.

Commercial/ProForma Invoice Requirements for EU Sites

As a result of the United Kingdom leaving the European Union, a commercial invoice is now required for sample shipments to the Q2 Solutions UK laboratory from investigator sites in EU member states. 



Sample Collection and Processing


Courier Contact Numbers

Courier contact numbers are site and study specific.  Please refer to courier information provided with your study specific documents, or contact your Q2 Solutions Project Manager.


Order Dry Ice

Please refer to courier information provided with the courier study specific documents for your site specific courier contact details.


Track Shipments


Shipping Internationally to the United States of America (USA)

The following requirements apply to international shipments going directly to the USA.


Help and Training

Dangerous Goods Training Requirements

IATA certification is required for all staff responsible for packaging and shipping specimens on dry ice.


If your site needs IATA certification, please visit www.worldcourier.com/training to receive training materials.


Instructional Video:
Process of Ambient specimen shipping with Q² Solutions
Instructional Video:
Process of Frozen sample shipping to Q² Solutions