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Asia-PAC Contact Information

for Investigator Site Support

Investigator Services Department Hours of Operation:

Region Operating Hours 
Singapore 08:30 - 18:00 (Singapore Time) 
(Monday to Friday)**
Japan 09:00 - 17:30 (Japan Time) 
(Monday to Friday)**
China 09:00 - 18:00 (China Time) 
(Monday to Friday)**
India 08:30 - 18:00 (Singapore Time) 
(Monday to Friday)**

**Q2 Solutions may change opening hours as required.

 

Q2 SOLUTIONS CONTACT INFORMATION AND TOLL FREE NUMBERS

For laboratory questions please call toll free (or direct line*):

Country Phone
China 8008101165 (landline) / 
4006301596 (mobile)
Hong Kong 800-90-3472
India 000 800 050 3147
Indonesia 001-803-65-7422
Korea 00798 651 7102
Japan 0120 936 915
Malaysia 1800-80-1641
Pakistan +65 6602 1148 *
Philippines 1800-1651-0239
Taiwan 00801-65-1377
Thailand 001-800-65-6270
Australia 1-800-128-829
New Zealand 0800-44-2274
Vietnam +65 6602 1148 *
Sri Lanka +65 6602 1148 *
Bangladesh +65 6602 1148 *
Singapore +65 6602 1148 *

 

Or use the general telephone and fax numbers

Singapore & India:
Investigator Services Phone: +65 6602 1148
Investigator Services Fax: +65 6274 4292 / 6278 7275

Japan:
Investigator Services Phone: 0120 936 915 
Investigator Services Fax: 0120 981 856

China:
Investigator Services Phone: +86 10 8783 5024
Investigator Services Fax: +86 10 8783 5196

Please note sites can also email any queries or report requests by contacting our investigator services department on the email address provided below:
Investigator Services E-mail: ISTEAM.SG@q2labsolutions.com