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Clinical Trial Investigator Site Support

Dedicated multilingual Investigator Site support

The Q2 Solutions investigator site support service provides investigator site personnel with immediate access to central laboratory information and guidance via our investigator website portal and telephone support team anywhere in the world. We are available to resolve investigator queries and respond to questions in 9 different languages, via experienced and well-trained personnel.

Languages supported per region

Europe English, French, Spanish, Italian, Russian, German & Portuguese
North America English, French & Spanish
Latin America English, Spanish & Portuguese
Asia Pacific English (for all countries in Asia Pacific), Mandarin (for Taiwan, China, Hong Kong), Japanese (for Japan)
 

 

 

 

 

 

Telephone support hours of availability*

Location Business hours Days of the week
North America 2:00 am to 8:00 pm EST
9:00 am to 6:00 pm EST		 Monday through Friday
Saturday
South America 8:30 am to 5:50 pm AST Monday through Friday
Europe 2:00 am to 08:00 pm EST Monday through Friday
South Africa 7:00 am to 4:30 pm SAST Monday through Friday
Singapore 8:30 am to 6:00 pm SGT Monday through Friday
India 9:00 am to 5:30 pm IST Monday through Friday

 

 

 

 

 

 

 

 

 

 

 

 

 

*extended hours are available

Investigator Commercial Invoice Requirements

As a result of the United Kingdom leaving the European Union, a commercial invoice is now required for sample shipments to the Q2 Solutions UK laboratory from investigator sites in EU member states. Please view our video for an overview.

Primary investigator site support services include:

  • Laboratory reports via email, portal, and fax
  • Rapid communication of alerts
  • Multilingual investigator support that provides rapid response to inquiries
  • Resolution of data clarifications
  • Kit and supplies ordering 
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Servicing >55K investigator sites in >90 Countries

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