The Q2 Solutions investigator site support service provides investigator site personnel with immediate access to central laboratory information and guidance via our investigator website portal and telephone support team anywhere in the world. We are available to resolve investigator queries and respond to questions in 9 different languages, via experienced and well-trained personnel.
Europe | English, French, Spanish, Italian, Russian, German & Portuguese |
North America | English, French & Spanish |
Latin America | English, Spanish & Portuguese |
Asia Pacific | English (for all countries in Asia Pacific), Mandarin (for Taiwan, China, Hong Kong), Japanese (for Japan) |
Location | Business hours | Days of the week |
North America | 2:00 am to 8:00 pm EST 9:00 am to 6:00 pm EST |
Monday through Friday Saturday |
South America | 8:30 am to 5:50 pm AST | Monday through Friday |
Europe | 2:00 am to 08:00 pm EST | Monday through Friday |
South Africa | 7:00 am to 4:30 pm SAST | Monday through Friday |
Singapore | 8:30 am to 6:00 pm SGT | Monday through Friday |
India | 9:00 am to 5:30 pm IST | Monday through Friday |
*extended hours are available
As a result of the United Kingdom leaving the European Union, a commercial invoice is now required for sample shipments to the Q2 Solutions UK laboratory from investigator sites in EU member states. Please view our video for an overview.
Primary investigator site support services include:
As clinical trials grow increasingly complex, both drug developers and investigators are eager to improve the flow of central lab communications. Q2 Solutions provides investigator sites a better lab...
The objective of this study was to establish an efficient methodology to investigate biotransformation products of oligonucleotides in human biological samples (plasma, urine, and feces). Separation...
When a clinical trial requires local or point-of-care laboratory testing, managing the resulting data can be a significant burden to both the sponsor and the investigator sites. There are several...