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Clinical Trial Investigator Support

Dedicated multilingual Investigator Site Support, available to support sites clinical study needs

The Q2 Solutions Investigator Site Support Services provides investigator site personnel with immediate access to central laboratory information and guidance via our investigator website portal and telephone support team anywhere in the world.  We are available to resolve investigator queries and respond to questions in 9 different languages, via experienced and well-trained personnel.

Languages Supported per region

Europe English, French, Spanish, Italian, Russian, German & Portuguese
North America English, French & Spanish
Latin America English, Spanish & Portuguese
East Asia English (all countries in Asia), Mandarin (Taiwan, China), & Korean (Korea)

Primary investigator site support services include:
  • Laboratory reports via email, portal, and fax
  • Rapid communication of alerts
  • Multilingual investigator support that provides rapid response to inquiries
  • Resolution of data clarifications
  • Kit and supplies ordering

Telephone Support Hours of Availability*

Location Business hours Days of the week
North America 2:00 am to 8:00 pm EST
9:00 am to 6:00 pm EST
Monday through Friday
Saturday
South America 8:30 am to 5:50 pm AST Monday through Friday
Europe 2:00 am to 08:00 pm EST Monday through Friday
South Africa 7:00 am to 4:30 pm SAST Monday through Friday
Singapore 8:30 am to 6:00 pm SGT Monday through Friday
India 9:00 am to 5:30 pm IST Monday through Friday
*extended hours are available