Delivery Excellence

Optimizing the customer experience through innovative solutions implemented with premium service that accelerate drug development outcomes

As the healthcare landscape faces increasing complexities, you need a partner that strives to deliver an optimal customer experience through end-to-end sample management and that implements customer solutions which are cost-competitive and meet quality, delivery and service requirements. Q2 Solutions does this by continuously improving and enhancing processes that employ strict quality standards. Our global teams are empowered to look for innovative ways to address the toughest drug development challenges to ensure our customers’ success in clinical trials, regulatory approvals and new product launches.

delivery excellence building blocks

delivery excellence statistics

Scientific execution Operational execution Global network
Cutting edge scientific expertise fueling rapid assay development and execution across the breadth of development needs

Scientific experts
  • Conduct protocol, feasibility and methods review to optimize delivery, cost and TAT
  • Assessment of regulatory requirements (e.g. IVD vs CLIA validation) to ensure compliance
  • Application of best practices for global scale-up and optimized test and assay deployment
Integrated execution system that effectively and seamlessly provides quality deployment, performance management, and process excellence through high performance work teams

Quality Management System

Project management
  • Drive project delivery on time and within budget while minimizing risk
Processes and systems
  • Standard, global processes and SOPs across audits, delivery, and training and development support delivery of quality
  • Technology to support operational delivery of quality – proactively identify risks and address potential challenges
The right footprint, right geographies, right systems, and right technologies to deliver top quality services and innovations through a global network of partnerships

Comprehensive capabilities
  • Scientists, PMs, and logistic managers that understand customer needs and local regulatory requirements
Integrated systems
  • Harmonized processes, instrumentation, tests and reagents, and integrated LIMS systems to support development and regulatory submission goals across the globe

Quality assurance and compliance

Q2 Solutions strives towards uncompromising quality in our products, processes and services. Our comprehensive Quality Management System (QMS) is focused on consistently meeting customer requirements and optimizing their satisfaction. Our QMS includes industry regulatory requirements and accreditations such as Good Clinical Practice (GCP), Good Laboratory Practice (GLP), CLIA/CAP, and ISO15189. The QMS helps evaluate adherence to quality standards and ethical behavior, maintain Corrective and Preventive Actions (CAPA) compliance control, and apply lessons learned globally.

Quality Management
Quality Management System Quality Assurance
Medical Quality Process & Document Managment System Audit Management
Change Management Quality Issue Management
Equipment & Facilities Training Management
Systems Compliance Vendor Management

delivery excellence cap iso accredited central labs
delivery excellence customer satisfaction
delivery exellence six sigma
delivery excellence doctors phd

Q2 Solutions is committed to focus on what’s important to customers to meet their quality, cost, delivery and service requirements.